Common Questions
Find answers to frequently asked questions. For a complete list, please visit our FAQ page.
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Business Hours
Monday – Friday: 8:00 AM – 5:00 PM CT
Closed on weekends and major holidays.
Starting a Return
Returns are initiated through your customer account:
- Log in to your account here.
- Find your order and select "Request a return".
- Follow the on-screen steps to start your return.
You’ll receive email instructions for shipping your return.
Returns accepted only if items meet policy requirements. For full details, see our Return Policy or visit our Contact Us page.
Final Sale Items
Last Updated: July 1, 2025
By purchasing any item marked as “Final Sale” from Simply Amy, you agree these items are not eligible for return, exchange, or refund as outlined in our Return Policy and applicable laws.
What is a Final Sale item?
Final Sale items include, but are not limited to:
- Sale or final clearance items
- Jewelry
- Accessories
- Undergarments
These items cannot be returned or exchanged under any circumstances. Any product labeled “Final Sale” is considered final at purchase. Proceeding confirms your acceptance of these terms.
Limitations of Liability
To the fullest extent permitted by Texas and U.S. federal law, Simply Amy and its affiliates, owners, employees, and agents are not liable for indirect, incidental, consequential, punitive, or special damages related to this Policy or any final sale product. By purchasing, you agree to indemnify and hold us harmless except where required by law.
This Policy is governed by Texas law. Any disputes will be resolved exclusively in state or federal courts located in Denton County, Texas. If any provision is invalid or unenforceable, the remaining provisions remain in effect.
Contact Us
For any questions regarding this policy, please visit our Contact Us page.
Sizing Information
Check size details on each product page. Sizes vary by item, so review carefully for the best fit.
Canceling or Changing Orders
- Orders can be canceled before shipping.
- Please visit our Contact Us page for cancellations.
- We cannot modify orders once placed; please cancel and reorder to make changes.
What is Live Shopping?
Live Shopping is an interactive, real-time shopping experience hosted by Amy and our team.
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