FAQ

After placing your order, you’ll see a confirmation page and receive a confirmation email.

• Orders can be canceled before shipping.
• Please visit our Contact Us page for cancellations.
• We cannot modify orders once placed; please cancel and reorder to make changes.

Track your order through the shipping confirmation email or log in to your account here.

Orders may be canceled due to payment issues, stock shortages, or verification concerns. Please visit our Contact Us page for assistance.

If you received the wrong item or something is missing, please visit our Contact Us page with your order number and a photo if possible. We’ll fix it promptly.

Orders ship within 24 hours on business days. Delivery takes 2–5 business days after shipping. Weekend or holiday orders ship next business day.

Enjoy free shipping on every order—no minimum purchase required.

We currently ship only within the contiguous United States. No international shipping is available at this time.

We do not ship to residents of Alaska or Hawaii.

Use the tracking link sent via email, or log in to your account here to monitor your order status anytime.

If your order is missing or delayed, check your tracking first. If you still have concerns, please visit our Contact Us page. We can assist with carrier claims if needed.

If you selected in-store pickup but need shipping, please visit our Contact Us page with your order number. We’ll cancel your order so you can reorder with shipping.

To update your shipping address, please visit our Contact Us page immediately. If the order hasn’t shipped, we’ll cancel it so you can reorder with the correct address. Once shipped, changes aren’t possible.

View our full return policy here.

Highlights:

• Returns accepted within 14 days of delivery for unworn, unwashed, undamaged, and unaltered items
• Items inspected on receipt; acceptance is at our discretion
• We provide a prepaid return label and deduct the label cost from your store credit
• Original shipping fees are non-refundable
• Store credit issued for approved returns
• Local drop-offs receive full store credit with no label deduction
• Non-returnable (Final Sale) items: Sale items, jewelry, accessories, undergarments
• Questions? Please visit our Contact Us page

Returns are initiated through your customer account:

1. Log in to your account here.
2. Find your order and select "Request a return".
3. Follow the on-screen steps to start your return.

You’ll receive email instructions for shipping your return.

Returns accepted only if items meet policy requirements. For full details, see our Return Policy or visit our Contact Us page.

We’ll provide a prepaid return label and deduct the label cost from your store credit.

For local drop-offs, no label fee applies. All returns must be sent using the provided label — no external shipping methods are accepted.

After we inspect and approve your return per our Return Policy, store credit is issued, usually within a few business days.

Exchanges are not offered. Please return items that qualify for store credit and place a new order for desired replacements.

Last Updated: July 1, 2025

By purchasing any item marked as “Final Sale” from Simply Amy, you agree these items are not eligible for return, exchange, or refund as outlined in our Return Policy and applicable laws.

What is a Final Sale item?

Final Sale items include, but are not limited to:

• Sale or final clearance items
• Jewelry
• Accessories
• Undergarments

These items cannot be returned or exchanged under any circumstances. Any product labeled “Final Sale” is considered final at purchase. Proceeding confirms your acceptance of these terms.

Limitations of Liability

To the fullest extent permitted by Texas and U.S. federal law, Simply Amy and its affiliates, owners, employees, and agents are not liable for indirect, incidental, consequential, punitive, or special damages related to this Policy or any final sale product. By purchasing, you agree to indemnify and hold us harmless except where required by law.

This Policy is governed by Texas law. Any disputes will be resolved exclusively in state or federal courts located in Denton County, Texas. If any provision is invalid or unenforceable, the remaining provisions remain in effect.

Contact Us

For any questions regarding this policy, please visit our Contact Us page.

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Visa — and now Affirm for flexible financing.

We do not accept cash or unsupported financing apps.

Only one discount code is allowed per order to ensure fairness and pricing integrity.

Payments may be declined due to insufficient funds, incorrect info, expired cards, or security/verification issues. Please verify your details and contact your bank if needed.

For further assistance, please visit our Contact Us page.

Check size details on each product page. Sizes vary by item, so review carefully for the best fit.

Restocking depends on demand and availability. Many items are limited runs, but you can request restocks.

Follow the care instructions on the manufacturer’s tag. If missing or unclear, please visit our Contact Us page for guidance.

Our curated collection comes from trusted markets, wholesale partners, and exclusive events, ensuring unique, high-quality styles.

Selecting in-store pickup means your order will be prepared at our boutique. You’ll receive a notification with pickup instructions.

Bring your order confirmation and valid ID to pick up your items.

Most pickups are ready within 24 hours. Some items may take longer. You’ll be notified when your order is ready.

Pickup location details are provided once your order is ready.

Bring your order confirmation (printed or digital) and valid photo ID to pick up your order.

Only the person who placed the order or whose name is on the confirmation may pick up items to ensure security.

Live Shopping is an interactive, real-time shopping experience hosted by Amy and our team.

Live Shopping alerts are SMS (text) notifications sent directly to your mobile device when you subscribe. This is the best and quickest way to join our live shows to shop and interact with the Simply Amy team.

To join Live Shopping Alerts click HERE.

Yes! Watching and participating in Live Shopping sessions is completely free.

Join anytime by visiting our Live Shopping page or our Facebook page during live shows.

You can watch our live shopping events anytime we’re live—either here on our website or on Facebook Live.

All store policies are linked at the bottom of the page, including:

• Shipping Policy
• Return Policy
• Privacy Policy
• Terms of Service
• Accessibility Policy
• Final Sale Policy

For questions, please visit our Contact Us page.

We use personal data to process orders and improve service. Your information is securely stored and not sold. See our Privacy Policy for details.

Cookies and similar tech are used to personalize your shopping experience. Learn more in our Privacy Policy.

You have rights to access, correct, or delete your personal data by visiting our Contact Us page. See our Privacy Policy for details.

Opt out of data sharing via the Data Sharing Opt-Out page or your browser's Global Privacy Control.

We strive to meet WCAG 2.1 and ADA guidelines for accessibility. For assistance, please visit our Contact Us page. See our full Accessibility Policy.

For policy or legal inquiries, please visit our Contact Us page. We respond promptly.

Visit our Contact Us page. We aim to respond promptly during business hours.

Available Monday to Friday, 8:00 AM – 5:00 PM Central Time. Closed weekends and holidays. Messages received outside business hours will be answered next business day.